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How We Work

We start with your business, your customers, and your goals. That shapes how we plan and build your website and how we support you after launch.

Strategy Comes First

Before we design your website, we decide what it needs to achieve and how it will get there.

We start with your business, your customers, and your goals. That shapes how we plan and build your website and how we support you after launch.

From there, we plan the pages you need, what each should say, and what visitors should do next. We agree on that plan with you before moving into design.

3 Phases of Every Project

Each phase builds on the one before it, so nothing gets designed or built without a reason behind it.

Plan

We learn how your business works and what your website needs to do. You’ll know what we’re building, and why, before any design starts.

  • Free 20-Minute Call

    Tell us about your business and what isn’t working with your current site. You’ll leave with a clear recommendation, whether or not you work with us.

  • Discovery Session

    We dig into your goals, your best customers, and your competitors, so the site is planned around how you actually win work. You’ll have a client dashboard and an onboarding questionnaire to keep the project organised from the start.

  • Keyword Research

    We find the words your customers type into Google, then plan your pages around them.

  • Site Plan

    A simple map of every page and what each one needs to do, agreed on before we design anything.

Design & Build

We design your homepage first, refine it with you, then build the rest. You’ll see and approve everything before it goes live.

  • A Homepage You Approve

    We design your homepage and refine it with you. If it’s not right, we’ll refund what you paid to get started.

  • Custom WordPress Build

    We build every page on WordPress, so it’s reliable, easy to update, and ready to grow with your business.

  • Set Up for Google and AI Search

    Clear page titles, fast loading, and a clean setup help Google and AI tools understand what you do. We also connect Google Analytics and Search Console so you can see how people find and use your site.

  • Tested on Every Screen

    We check your site on phones, tablets, and computers before launch, so it works for every visitor.

  • Training

    We show you how to update your own text and photos, so small changes never have to wait.

  • Launch Day

    We handle the move, your domain, and redirects from your old site, so you keep your Google rankings. We back up your old site and monitor the launch for the first 24 hours.

Aftercare & Support

Launch is where our relationship starts. We keep your site running well and help you plan what comes next.

  • Website Management & Support

    We handle your WordPress maintenance, security checks, and backups, so you never have to think about them.

  • Premium Web Hosting

    Fast, secure hosting that keeps your site online, set up and paid for as part of your plan.

  • Help When You Need It

    Call or email with a question or a change, and we’ll get back to you the same business day.

  • A Partner for What’s Next

    Adding a service, opening a location, or planning a campaign? We’ll help you think it through and plan the next step.

  • SEO & Google Ads

    When you’re ready to grow your rankings, our SEO partner can help, and we can run Google Ads for faster leads.

Most Websites Are Live in 2–4 Weeks

Here’s what a typical project looks like. The biggest factor is how quickly we receive your content and photos.

  1. Week 1

    Discovery session, keyword research, and your site plan. We start designing your homepage.

  2. Week 2

    You review your homepage design. Once you approve it, we build the rest of your pages.

  3. Week 3

    We add your content, set up your site for search, and test it on every screen.

  4. Week 4

    Final review, training, and launch. Your website management & support begins right away.

What We Need From You

Clients who stay involved get the best results. Here’s where you come in.

  • Your Know‑How

    You know your customers better than anyone. Share what they ask, what they need, and why they choose you.

  • Your Content and Photos

    Your logo, photos of your work, and any text you already have. We’ll tell you exactly what’s needed and when.

  • Quick Feedback

    We’ll ask for your input at a few key points. The sooner we hear from you, the sooner you launch.

  • A Seat at the Table

    Your website should reflect where your business is headed. Tell us your plans, and we’ll build for them.

What You Can Expect From Us

  • Plain Answers

    We explain things in everyday language, so you can judge for yourself whether things are going well.

  • A Plan That Works With or Without Us

    Your domain, content, and photos are always yours. After 12 months, you can buy out your website any time.

  • Our Best Work on Every Project

    A 5-page site for a local trades business gets the same care as a large build. Every client gets our best.

  • Proudly Human‑Made

    Real people plan, design, and look after your site. We use AI tools only where they make sense.

“Kyle delivered on all fronts. He guided us through the entire process, managing timelines, tasks, and communication with precision.”

Upward Construction logo
Carla Mugleston Marketing Manager, Upward Construction, North Vancouver

Not Sure What Your Website Needs?

Book a free 20-minute call. You'll leave with a clear recommendation, whether or not you work with us.

Book a Free Call